Delivery Guarantee


We provide 100% risk-free tracked shipping on all orders across Malaysia. Once you complete your order, an automatic message is issued within 36 hours, containing a link to track your shipment in real time.

You have nothing to worry about. We constantly monitor each shipment, so if it’s not delivered within 25 working days, you’re eligible for an instant re-ship or a full refund – absolutely free of charge – absolutely no hassle. 

 

Order Tracking

All orders are sent fully insured and fully tracked. As soon as your order is confirmed you will receive a tracking number within 36 hours (or the next working day if ordered over the weekend).

Worry-Free Shopping

We’re here for you, with Free Re-Ships and Money Back Guarantee

If your order is not delivered to your door within 25 working days, you’ll be covered by our free re-ship policy or money back guarantee. Complete peace of mind with hassle free global orders.

Please be patient with your tracking

Tracking numbers may not become active the moment you receive it.

The tracking numbers we provide sometimes need to propagate online. In some instances, the tracking number may take 24 – 48 hours to be scanned and display information online. This does not mean your shipment is delayed, it’s simply the process by which tracking numbers and parcels are scanned into various online tracking systems. 

Shipping Policy 

Free re-shipping or a full refund is NOT eligible in the following circumstance.

You’ve made a mistake with your shipping address

You’ve failed to collect/accept your parcel from the local delivery office.

Your item has been “sent back to sender” due to any of the above.

Make sure you stay up-to-date with your tracking as parcels that are held for too long without collection are sometimes “sent back to the sender”. We do not accept returns these parcels do not arrive back at the shipment origin, so these parcels are effectively gone.